FAQ

Getting Started
How does it Work?
What Can I Earn?
Where is My Confirmation email?
Why have I not received a response from Customer Support?

My Account
What is My Account?
What is the Dashboard?
What a Profile?
How do I update my account information?
How do I cancel my account?

Participation
How long does it take to fill out a survey?
How can I get more survey invitations?
Why are some surveys more difficult than others?
Why are my completed surveys not showing up on my account?
Who can I contact with a general question?
What does it mean when my survey reward is pending?
Are there surveys available outside of the United States?
What if I encounter a technical issue while taking a survey?

Payments
When can I redeem my earned rewards?
Do you offer rewards for referring new members?
How do I redeem my account balance for rewards?
Why was my redemption request rejected?
I am having issues redeeming my balance for rewards.
Why is my reward balance fluctuating?


How does it Work?
We know the power of your opinion! By joining our panel and providing your feedback on products and services, you will have the ability to shape future products and services. Once you register on our site and tell us a little bit about yourself, your preferences will be matched to unique survey opportunities. Take as many or as few surveys as you’d like and earn rewards for your input. The more survey opportunities you participate in, the more rewards you earn!


What Can I Earn?
We offer a varied reward options in appreciation for lending us your professional opinion as well as your valued time.

Where is My Registration Confirmation email?
A confirmation email is automatically sent to the address you provide during the registration process. If you don’t receive a confirmation email, please check your spam or junk folder. To avoid future messages from being filtered by your spam folder, please be sure to add surveysupport@hraresearch.com to your list of your approved senders. If you need a new confirmation email sent to you, please login to My Account, verify that you’ve provided the correct email address on the Account tab, and elect to have a new email sent using the link on the Dashboard tab.

Why have I not received a response from Survey “Customer” Support?
We strive to ensure that each inquiry we receive is handled promptly and efficiently. We make every effort to respond to emails sent to Survey Support within 2-3 business days. Please be sure to add surveysupport@hraresearch.com to your list of your approved senders to ensure you receive our emails and survey invites. We urge you to be as detailed as possible as well as including the Survey reference number listed in the email invite, if applicable. With this information the Survey Support Team will be better to assist you with your inquiry
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My Account
What is My Account?

We know your time is valuable to you, so we’ve created a simple way for you to interact with us, manage your survey activity and profile information and keep track of your earned rewards. Once you receive our confirmation email and click on the link, you will be taken directly to your Survey Dashboard, where you will find quick links to your Rewards and My Account pages. We also provide you with links to other valuable information, including our Privacy Policy, Terms & Conditions and useful Scam Alerts, as your privacy is of the utmost importance to us.

What is the Dashboard?

The Dashboard is a quick way for you to see what survey opportunities are available to you at any time. Just click the “Qualify for a New Survey” button, answer a few quick questions and based on your responses we will route you into the most relevant survey available. This approach helps us to match you to the most appropriate survey, which will increase your chances of qualifying to earn rewards. We also provide you with a quick snapshot of the rewards you’ve accumulated and an opportunity to let us get to know you better by completing our Profiles.

What are Profiles?

Profiles are our way of creating the most relevant opportunities for our members. Telling us more about your experience and interests helps us send you surveys that you are more likely interested in. Please take a few minutes to complete your profile so you can begin participating in our surveys!

How do I update my account information?

To update any of the basic information you provided us at registration, login to member profile and select My Account tab. Once you’ve updated your information, click “Update Account” and your changes will be applied to your account profile.

Keeping your email address up to date ensures that you won’t miss out on any survey opportunities or communications from us. When you change your email address, we will send a notification to your “old” email address as an additional security measure to ensure that you requested this change. If you did not request the change, you will be advised in the notification to contact Survey Support so that we may investigate further.

How do I cancel my account?

In the unfortunate event you decide you no longer want to participate in the panel, you can deactivate your account with us at any time.

For unsubscribing please follow the instructions below:

Log into member profile and select the My Account tab. Once you are in My Account, please scroll to the bottom of the page & you will see the “Do you want to close your account click here”. When you unsubscribe, we will remove your information from our systems and you will stop receiving communications from us.

To reactivate your account, please email your request to surveysupport@hraresearch.com and we will reinstate your account within 2-3 business days.
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Participation
How long does it take to fill out a survey?

We know your time is valuable, so we aim to keep most surveys between 15-20 minutes. However, there will be times when we offer shorter or longer surveys. To help you understand what time commitment is involved, we will always inform you of the expected time it will take to complete each survey up-front in the survey invitation.

How can I get more survey invitations?
Each survey we send you is tailored to fit your interests and experience. We use the data you provided us when you registered, as well as your Profile, to send you the most relevant surveys. Keeping your profile updated will allow us to serve up the most significant amount of pertinent surveys.

Please be sure to also check your spam folder and add surveysupport@hraresearch.com to your list of approved senders.

Why are some surveys more difficult than others?
The criteria and content of each survey is determined by the needs of each specific client. As the nature of each survey is different, you will find that the experience is also different. For instance, a quick survey to gather feedback on a new product release will likely be less involved than an in-depth survey to review a new product ad. Completing the Profiles will help to ensure you receive surveys that are most relevant for you.

Why are my completed surveys not showing up on my account?
Sometimes we need to wait until after a survey has closed to credit your account. This can take anywhere from a few days up to several weeks after you have participated in a survey. If it’s been longer than 6 weeks and you still have not received credit for a survey you completed, please contact surveysupport@hraresearch.com for assistance.

Who can I contact with a general question?
If you have a general question that isn’t addressed in this FAQ, you can contact our Customer Service team by sending an email to surveysupport@hraresearch.com. We make every effort to respond to all inquiries within 2-3 business days.

What does it mean when my survey reward is pending?
In order to ensure the integrity of our community and the quality of the information we give to our clients, we validate the results of each survey. Your survey will have a status of “pending” for a period of time while we complete our validation process . Upon completion of the validation process, your status will change to “available” and your reward will be credited to your account. This process can take a few days, or a few weeks depending on the nature of the survey.

Are there surveys available outside of the United States?
We will have surveys that require the participation of our international panel members. If you are a member of the international community, you will be invited to applicable surveys as they are available. We will continuously add more surveys for our international panel members.

What if I encounter a technical issue while taking a survey?
We strive to ensure the best survey taking experience for our members, however sometimes technical issues may occur. If you encounter a technical issue in a survey, please contact surveysupport@hraresearch.com with a description of the issue and the survey reference number (located in the invite) so that our team can investigate it and work to resolve it as quickly as possible
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Payments
When can I redeem my earned rewards?
The status of your rewards is always available to you via the Rewards tab in My Account. We provide you with an “Account Snapshot” that details what you’ve earned, the account balance you must accumulated in order to be able to redeem for rewards and total pending. This is a quick and easy way for you to manage your reward profile.

Do you offer rewards for referring new members?
We currently do not offer a refer-a-friend program; however we may introduce an option in the future. If this option becomes available, we’ll be sure to let you know!

How do I redeem my account balance for rewards?
Once your rewards achieve “available” status , a “Redemption” button will appear on your Rewards tab. Simply click on the “Redemption” button and you will be able to redeem your rewards. We make every effort to fulfill all redemption requests within 3-4 weeks.

Why was my redemption request rejected?
Redemptions may be rejected due to a violation of our terms and conditions. Each member must “maintain and promptly update the information you provide during registration, and any other information you provide to us, so as to keep it accurate, current and complete.” No member may create more than one account on our site as well as no surveys may be taken on IP addresses inconsistent with the registration data collected on your geography. Please review our Terms and Conditions on the site for a more detailed explanation of violation parameters.

I am having issues redeeming my balance for rewards.

If you are having an issue redeeming your rewards, it may be caused by a browser compatibility issue. This can be easily addressed within a few minutes. If you encounter an issue, please contact us at surveysupport@hraresearch.com.
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